REFUNDS
Refund Policy
We know that life can be unpredictable, and we want to be as fair as possible while also protecting the time, energy, and planning that goes into every match we make.
Deposits are nonrefundable.
Additional payments (toward a specific kitten or toward a future match) may be eligible for a 50% refund, or can be used as a credit toward a future kitten, at our discretion.
The following are always nonrefundable, regardless of circumstance:
- Upgrade fees (Priority Selection, Early Selection, Litter Hold)
- Non-refundable processing fees
- Sales tax already remitted to the state
If you're unsure about timing or readiness, please reach out before placing a deposit—we’re always happy to answer questions and help you make the best choice for your family.